Guest questions
Before you arrive
The questions guests ask us most. For anything else, we are a message away.
Booking
How do I book a villa?
Choose a villa on our villas page and book it on our secure booking site, or call or WhatsApp us and we will book it for you.
Why book directly with you?
You avoid the service fees charged by the large booking platforms. It is the same villa and the same care, and you speak with us from the first message.
Are there villas that are not on the website?
Yes. Some of the homes we look after are offered privately. Tell us your dates and group and we will send a personal shortlist.
Where can I see rates, payment terms and cancellation?
Every villa's rate, payment schedule, cancellation policy and any security deposit are shown on its booking page before you confirm.
Your stay
What time are check-in and check-out?
Times are shown on each villa's booking page. Early arrival or late departure can often be arranged on request, depending on the bookings before and after you.
Who prepares the villa?
Our own housekeeping team cleans and prepares every villa, and we inspect it before you arrive.
Who do I call during the stay?
One number, a real person: +30 693 275 7142, by phone or WhatsApp. Daily 09:00–20:00 Athens time, and for anything urgent during your stay, at any hour.
Can we hold an event or celebration at the villa?
Some villas welcome small celebrations with prior approval. Please ask us before you book so we can confirm what is possible.
Concierge
What can you arrange?
A private chef, a private cruise, transfers and VIP airport assistance, live music, massage and celebrations. See concierge.
How early should I ask?
As early as you can, especially in July and August. Tell us once and we will confirm each detail with you before you arrive.
Get in touch
Still have a question? Ask us directly
A real person who knows these homes. Write, call or message us, whichever suits you.
Goldenberg Privé
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